Refund Policy
Please email us immediately & post the product back by Royal Mail registered post to the address below, together with your name and order number. If you think that you have purchased the wrong product, or that the product is defective, we will refund you the purchase price or replace with a new product if preferred, provided that:
1. The product is returned to us in an unopened, in resalable condition (this does not apply to faulty products)
2. The product is returned to us within 10 days of the purchase date.
To receive a refund, simply send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. The following information is required before we can process your refund:
* The name of the product/s you are returning
* Your reason for returning the product
* Your full name
* Your e-mail address and telephone number
* Your Post Code
Contact Us
Email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Telephone 07839 10 10 10
Address
Wellsprings Trading Ltd
PO Box 322
St Peter Port
Guernsey GY1 3TP
Channel Islands
Secure Payment:
Our payment processing centres have implemented the latest fraud prevention measures, backed by Visa and Mastercard. This means that there are more steps when paying, but ultimately it is to ensure that your details remain securely protected even after payment, and that you can buy with complete confidence from us.
Should you have any verification problems with the measures they have taken, please contact us through the Support Centre and we will be happy to send you an alternative, slightly less stringent method for online payment.
How do I know your website is secure?
Security is extremely important to us, our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.
For your added security all payment pages are hosted and processed by RBS WorldPay which means that we don't hold records of your credit card details.
Delivery Times
Delivery times are estimated at 2 to 5 working days within the U.K all though in some extreme cases (Just before Christmas and in very poor weather conditions) delivery can take up to 10 working days.
If your order has not arrived within (15 working days to UK and 21 working days to Europe and Overseas) after you receive an email from us informing you that your item(s) have been shipped please contact Customer Services
Privacy:
At gy3.co.uk we know how important security and privacy is to you. We promise never to give your email address to anyone else. Ever.
We use secure SSL payment via 3rd party specialist companies as mentioned before to process your online payments so we don't store any of your important financial information on our servers. All payment transactions are carried out through these specialist processing centres via secure, certificated banks.
We will not sell our products to persons under 18 years of age.
Warning: Keep cartridges and fluid out of reach from children Nicotine in its pure form is a poison, and can cause harm. All nicotine cartridges and fluid must be kept in a safe place and away from children, as the amount of nicotine in a cartridge, if ingested by a small child could cause serious harm and medical assistance should be sought.
Please read these conditions carefully before purchasing products from us.
